Top 7 eCommerce Tracking Apps for Creating Order Pages - 2024

Ecommerce is growing rapidly and has become an indispensable part of the global retail industry. The number of online shoppers is growing rapidly over the last few years. As of 2023, there are over 2.64 billion online shoppers across the world. This number is expected to hit 2.77 billion by 2025.

These numbers shouldn't come as a surprise to you especially if you are an eCommerce business. The potential for your eCommerce store to become successful is huge.

However, setting up a successful business isn't easy. You ought to take care of every aspect of your eCommerce business, especially order tracking. With over 91% of customers wanting to track their online orders, offering customers real-time details about their orders helps you earn their trust and loyalty. It opens new avenues for repeat business.

In this post, we will share the top 7 order tracking apps that you can install on your Shopify stores to make order tracking a seamless experience for your customers.

What Is Shopify and How Does It Help in Ecommerce?

Shopify offers the best eCommerce solution to set up and manage your online stores. It offers a customizable and user-friendly platform for designing and building your online store without any thorough knowledge of programming and website development. It provides you with a range of tools that help you design your store and facilitate your entire eCommerce operations without any hassles.

Here are a few ways Shopify platform can help you with your eCommerce business.

• Website Design and Setup - Shopify offers a user-friendly interface for designing appealing websites using pre-designed templates while allowing you to customize them to match your brand.
• Site Responsiveness - Shopify helps you build responsive eCommerce websites thereby ensuring a consistent experience for your customers across all kinds of devices.
• Product and Inventory Management - Shopify allows you to add, organize, and manage your product listings seamlessly and showcase a diverse range of products on your eCommerce store. You can classify them into various categories and subcategories for easy management.
• Order Management - With Shopify, you can manage your orders from the time it is received to post-purchase. It provides a streamlined order management module to help you fulfill every order you receive on time.
• Payment Processing and Checkout - Shopify integrates with multiple payment gateways allowing you to accept payments from major credit/debit cards, digital wallets, and more. It also offers a built-in shopping cart feature along with a streamlined checkout process for optimizing the customer experience.
• App Marketplace - Shopify offers a vast marketplace of apps, extensions, and plugins that you can leverage to introduce additional functionality to your eCommerce store. For instance, you can integrate various marketing tools, such as email marketing, website analytics, and more to drive traffic to your store and boost sales.
• Analytics and Reporting - Shopify has a built-in analytics module that provides intelligent insights into your store performance, sales trends, customer behavior, and more to assist informed decision-making.

These are some of the reasons why Shopify is one of the most popular choices among eCommerce businesses today. No wonder over 4.8 million eCommerce websites are built using Shopify!

What Is a Tracking Number, and Why Is It Crucial in Online Shopping?

Before we get into the details of the order tracking process, let us understand what the tracking number is and the role it plays in the online shopping experience.

A tracking number is a unique alphanumeric code that is assigned to every shipment of your orders. It allows you and your customers to track the statuses and locations of the order packages in real-time.

Here are a few reasons why tracking numbers are important for online shopping.

• It offers visibility and transparency into your order shipping process. It shares crucial package information, such as the shipping date, current location, estimated delivery date, and so on to the customers.
• It minimizes the occurrences of lost or misplaced shipments. Tracking numbers can be used to investigate the issue and discover missing shipments in less time.
• It serves as proof of successful order delivery. In the case, if there are any delivery-related issues like failed delivery attempts or any other delays, it can be utilized to reschedule the delivery and ensure the package is received by the customer on time.
• It streamlines the returns and product exchange process and ensures the package (original or exchanged product) reaches its rightful owner.

By offering customers information about their order status, you reduce their anxiety related to the delivery process and foster a sense of trust in their minds for your brand. It also reduces the number of customer inquiries as customers can check the status of their shipments on their own thereby freeing up your customer support team to handle other important queries.

Tracking numbers contributes to greater customer satisfaction and boosts the credibility of your eCommerce business.

What is Shopify Order Tracking?

Shopify offers built-in functionality, named Order Lookup that offers you and your customers seamless access to monitor and track the status and location of the shipments at every point of the order fulfillment process. It gives complete visibility into the order shipping process to the customers thereby building a positive post-purchase experience.

How Does Tracking Work within the Shopify Platform?

Here is a quick overview of how order tracking actually works within the Shopify platform.

As soon as you receive an order on your Shopify store, you start the order fulfillment process. This includes retrieving the items from your warehouse and packing them for shipment. Further, you generate shipping labels and get the package ready to be picked up by your shipment carrier company.

During this time, Shopify automatically generates a unique tracking number for the package and updates the order status. It sends a shipping confirmation email that contains the order status along with the package tracking information. Your customers can also track their packages by logging into their respective store accounts.

Shopify platform is integrated with various logistics carriers for seamless shipment management and delivery. The tracking information that is generated for each of your orders is shared with these shipping carriers to manage their timely deliveries.

Although Shopify offers this amazing feature, it seems pretty basic and does not offer advanced functionality to personalize order tracking for customers. Hence, most eCommerce businesses are using additional tracking apps to revamp the traditional order tracking process. That being said, let us learn how these tracking apps can transform your eCommerce businesses.

Why Are Track Order Apps So Important in the Ecommerce Industry?

The third-party track order apps can help you enhance the order tracking capabilities of your Shopify store. These additional apps are available as plugins on the Shopify App Store and can be easily installed on your website.

For example, you can install a Shopify app that offers advanced order tracking tools such as live location tracking to offer a better customer experience. You can also install a tracking page customization Shopify app to brand your order tracking page with your business logo, theme, and other branding elements.

The track order apps offer a real-time view of the shipping process and enhance shipment tracking for your customers. It also helps you optimize the operational efficiency of your business. This transparency in the shipping process portrays your online store as a reliable eCommerce business and boosts customer satisfaction.

A survey conducted by OptimoRoute revealed that 34.7% of customers are more likely to return to a brand and shop from it if it provides real-time order tracking. This brings us to the most important question - how do I choose the right order-tracking app for my Shopify store?

How Do You Select the Best Order Tracking App for Your Site?

Choosing the right order tracking app for your Shopify business is essential for offering a seamless post-purchase shipment tracking experience for your customers. We have compiled a few key factors you must consider when selecting an order-tracking app for your Shopify store.

• Compatibility with Shopify - Check if the chosen app is compatible with Shopify and integrates with your Shopify website seamlessly.
• Features - Learn about the features the app offers. Choose an app that provides real-time tracking, a customizable order tracking page, automated shipping notifications, delivery updates, tracking analytics, and more.
• Ease of Use - Opt for an app that has a user-friendly interface and comprehensive setup process. You do not want to waste time figuring out how to make the app work on your Shopify store.
• Cost - Evaluate the pricing structure for the chosen app. While most apps have a monthly subscription fee, there are a few that may be charged based on the number of tracked shipments. Make sure the pricing aligns with your budget.
• Customer Support - Research the level of support provided by the app. Check whether they offer app documentation, knowledge base, video tutorials, or anything that assists with the app installation.
• Customer Reviews - Go through the reviews and ratings the app has received on the Shopify App Store. These reviews will provide you valuable insights into the app's performance and understand how well it would benefit your business.

Remember, the above-mentioned features are some of the major determinants when choosing the best order-tracking app for your business. However, you ought to consider your business requirements and how the app aligns with your goals before finalizing.

7 Best Tracking Apps on the Shopify App Store to Choose From

1. TrackOrder - Tracking & Sync

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TrackOrder is the best order tracking app for Shopify websites. It offers a fully customizable branded order tracking page to share the real-time status of your orders with customers. Besides package tracking, the TrackOrder app also allows you to promote your other products on these branded tracking pages via smart product recommendations based on the customer's order history.

Furthermore, TrackOrder leverages an intelligent AI-powered estimation engine that provides you with accurate delivery estimates for each of the orders.

Key Features -

• Tracking page with customizable UI design for maintaining your brand aesthetic.
• Product promotion tools for boosting sales.
• User-friendly orders dashboard and advanced analytics

Pros -

• Integration with major payment gateways to auto-sync orders and release funds without any hassles.
• Courier mapping flexibility.

Pricing -

• Free for first 50 orders and $1 for each additional 25 orders.

2. AfterShip Order Tracking

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AfterShip Order Tracking is another popular order-tracking app that is used by many Shopify store owners and dropshippers all around the world. It offers live shipment updates to customers via an order tracking page and automated notifications.

Key Features -

• Branded order tracking pages.
• Email and SMS notifications for sharing shipping updates.
• AI-powered delivery estimate widget.
• Personalized product recommendations on tracking pages.
• Built-in analytics for intelligent shipment-related insights. Pros -
• Proactive and better shipment visibility.
• Supports multiple languages.
• Delivery date prediction. Cons -
• Limited features are available on the Free plan.
• Paid plans are based on the number of shipments sent in a month. You may have to pay an exorbitant amount in case of large order volumes.
• Involves a learning curve during app configuration and setup.

Pricing -

• Free 7-day trial available.
• Freemium plan for up to 50 shipments per month.
• Paid plan starts from $11 per month.

3. TrackingMore

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TrackingMore is another order-tracking app that is known to boost the efficiency of the shipping process and offer seamless order tracking experiences to customers.

Key Features -

• Centralized shipment visibility dashboard.
• Branded shipment tracking page.
• Real-time shipment notifications.
• Estimated delivery dates.

Pros -

• Dropshipping mode to hide/replace certain keywords in shipping information.
• 24*7 support.

Cons -

• No customizations available to match your brand theme.

Pricing -

• Free 14-day trial available.
• Free plan for managing 250 shipments per month.
• Paid Plan starts from $9 per month.

4. Shippo

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Shippo is the next end-to-end order tracking tool that optimizes your entire order fulfillment process making it easy for your eCommerce business to scale.

Key Features -

• Shipping information is updated in real-time.
• Branded order tracking experience.
• Tracking notifications.
• Automated label generation.

Pros -

• Simple and easy-to-use interface.

Cons -

• This app still contains a few technical issues.

Pricing -

• Free plan available
• Paid plan starts at $10 per month

5. Parcel Panel

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Parcel Panel is another popular choice of order-tracking app for Shopify stores. One of the best features of this app is that it offers a graphical view of the order statuses making it easier to monitor deliveries that need immediate attention.

Key Features -

• Branded order tracking pages.
• Real-time shipping notifications.
• Product recommendations.

Pros -

• User-friendly interface.
• Excellent customer support.
• Thorough analytics.
• Best app for dropshipping businesses.

Cons -

• Cost can be quite high for stores with large volume orders.

Pricing - Free 7-day trial available. Free plan for managing 20 orders per month. Paid plans start at $9 per month.

6. Rush - Order Tracking & EDD

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Rush is yet another order tracking and notifications app that facilitates repeat business to your Shopify store with its seamless delivery tracking experiences.

Key Features -

• Detailed order tracking pages.
• Email and SMS notifications.
• Cross-selling and upselling opportunities.
• Estimated delivery date calculator.

Pros -

• Best option for dropshippers as you can hide/replace shipping information in labels.
• Excellent analytics reports.

Cons -

• Some features are still in development phase.

Pricing -

• Free 10-day trial available.
• Free plan for managing 50 shipments per month.
• Paid plans start from $9 per month.

7. Tracktor

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Tracktor is the last in this list of best order tracking apps. It is known for its real-time package tracking and order lookup capabilities.

Key Features -

• Branded order tracking pages.
• Email and SMS notifications.
• 3D interactive map for tracking orders across all locations.
• Custom order status creation.
• Smart product recommendations.

Pros -

• Seamless order tracking.
• Impressive design for order tracking pages.

Cons -

• Inability to send notifications for custom order statuses.

Pricing -

• Free 7-day trial available.
• Free plan.
• Paid plans start from $8.99 per month.

How Can the Right Tracking App Transform Your Shopify Store’s Customer Experience?

With the help of the right order tracking app, you can transform your Shopify store's customer experience and take it to the next level. By providing complete transparency into the order status, you offer your customers visibility into their shipments thereby reducing their anxiety and promoting better communication.

You foster a feeling of trust in their minds which strengthens their interest in your brand. This enhances customer satisfaction and converts them into loyal customers.

Conclusion

Creating a dedicated track order page on Shopify is one of the best approaches to delivering an amazing post-purchase experience to your customers. With the help of order tracking apps, you can customize the page design to match your brand and deliver personalized tracking experiences to your customers. We are certain that this post about the best order-tracking apps has helped you select the right app for your business.

Elevate the post-purchase experience by investing in an excellent order tracking app and build a memorable shopping journey for your customers today.

Frequently Asked Questions

How to add a Track Order page in Shopify?

You can create a Track Your Order page on your Shopify website by creating a new page in the Shopify Admin section. Once the page is created, you can utilize the Order Lookup feature to track the orders.

If you are using a third-party order tracking app like TrackOrder, you will have to generate the custom tracking code and embed the same on this newly created page using the HTML editor. Publish the page once you have previewed it and ensure that it is working as expected.

How to make an order track page on Shopify dropshipping?

Shopify dropshipping offers excellent features that integrate your website with your supplier's order processing system and notify them as soon as a new order is placed. The supplier packs and ships the orders to the customers and shares the invoice and order tracking number with you. You can then follow the steps mentioned in the previous section to create a track your order page for your store.

How to track an order with a website that uses Shopify?

Shopify sends order confirmation emails that contain a custom order tracking link to all customers once they make a purchase. Besides this, customers can log in to their respective accounts and go to the order details page in their purchase history to find the relevant tracking link.

Some Shopify websites have a generic Track My Order page where customers are required to input their order details to fetch their order statuses.

How to set up a track order page on Shopify?

You can create a new page in your Shopify Admin section and utilize Shopify's built-in Order Lookup plugin or embed an HTML code from the order tracking app and make the page live on your store.